Where the term is published
Open the product page before you pay. The warranty line on that listing is what the desk will use if a claim arrives.
Do not assume every optical, dental, or imaging unit shares the same number of months. A consumable pack, a lens kit, and a chair are different products.
What is covered
Warranty covers manufacturing defects in normal clinical use of the device you bought, during the published term, when the unit was installed and used as the specifications describe.
Manufacturing defects
Faults that appear in ordinary clinic or lab use and that are not explained by impact, water, or missing parts.
The listed product only
Related products lower on a category page are other listings. A claim is against the order line you paid for.
From delivery
The clock follows delivery of that consignment unless the listing or a written desk note says another start date.
What is not covered
Warranty does not turn the desk into an on-site biomed contractor unless a listing says service is included.
Misuse and environment
Damage from drop, overload, wrong voltage, missing earth, fluids, or storage outside the spec sheet.
Parts you removed
Incomplete units, swapped boards, or accessories taken off before the inspection.
Unauthorised work
Repairs or modifications by a technician we did not authorise for that case. Ask the desk before you open a sealed module.
How to raise a claim
Contact the desk with the order number, product name, a short description of the fault, and when it started. Photos, a short video, or a service note from your in-house engineer help the review.
Use orders@spectaclereigns.com, +1 (416) 670-1298, or WhatsApp +234 703 016 6778. Keep the serial or model visible in the photos.
The desk will say whether the next step is guidance, a part, a return path, or a decline with the reason on the order. Do not ship the unit until that is written on the case.
Warranty and returns
If the crate was damaged on day one, use returns — not warranty. If the unit ran in clinic and then failed inside the published term, use warranty.
Read the shipping and returns pages for freight, inspection on delivery, and unused-equipment returns the desk may still accept.
Company
Spectacle Reigns Medical Supply LLC
Talk to the desk
Warranty questions: Email orders@spectaclereigns.com, call +1 (416) 670-1298, or WhatsApp +234 703 016 6778. Include order number and product name.