How to open a return
Sign in, open the delivered order, and start the return from that order — not from a general inbox thread that has no product named.
Say what is wrong, name the listing, and attach photos or a short video of the crate, labels, and the device as it arrived. If you already unpacked it, show serial or item-code markings on the unit.
Leave the case with the desk until it is accepted, completed, or denied. The reason sits on the order so your procurement file and the warehouse see the same note.
1. Open the order
Use the account that placed checkout. If you cannot see the order, email the desk from the same address used at payment.
2. Describe the problem
Wrong product, transit damage, missing crate contents, or unused goods you want to send back. Be specific; “doesn’t work” without photos slows the review.
3. Wait for the desk
Do not ship goods back until the case is accepted. Unauthorised returns may be declined and left at your cost.
What we usually accept
These are typical accepted reasons when the photos and the packing match the story on the order. The desk can still decline a case that does not match.
Damaged crates
Impact, wet cartons, or broken seals documented on delivery day with the carrier note where you have one.
Wrong item
The product or model that arrived is not the listing you paid for. Keep the unit packed for collection if the desk asks.
Unused, original packing
Equipment that has not been put into clinical use, complete, in the packing it shipped in, after the desk agrees a return window.
What we usually decline
Used equipment, missing accessories you removed, or a return opened without a desk case may be declined. The decline reason appears on the order.
A change of clinical plan after install — for example a theatre that no longer wants the table — is not the same as a damaged crate. Ask the desk; do not assume a restocking path exists for every product.
Refunds
A refund is issued only after the desk accepts the return and confirms the goods or the agreed next step (repair, replacement listing, or money back).
Paystack or Stripe send the shopper receipt for the original payment. The desk does not email a second store receipt.
Freight already paid to a carrier is not always refundable. If the desk caused the wrong product or the crate was damaged in transit we accepted, we say so on the case.
Returns vs warranty
A return is about what arrived or an unused unit the desk agreed to take back. A warranty claim is about a manufacturing defect after normal clinical use, on the term printed on the listing.
Do not open both for the same fault unless the desk asks you to. Start with the order tools that match the problem.
Company
Spectacle Reigns Medical Supply LLC
Talk to the desk
If you cannot see the order in your account: Email orders@spectaclereigns.com, call +1 (416) 670-1298, or WhatsApp +234 703 016 6778.